Privacy Policy

Last Updated: 26 October 2026

At Eidalux Mattresses, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about our products or visit our showroom.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Personal Information

When you submit an enquiry, request a quotation or book a showroom visit, we may collect:

• Full name

• Phone number

• Email address

• Address or location details, when required

• Mattress preferences and product enquiries

• Any information you provide in your message

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Referral sources

• Website usage and interaction data

This information helps us understand how visitors use our website and improve their experience.

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and customer requests.

• Provide information about our mattresses and services.

• Schedule showroom appointments.

• Help customers explore suitable mattress options.

• Prepare quotations and respond to product enquiries.

• Improve our website, content and customer experience.

• Understand website traffic and visitor behaviour.

• Send service-related updates or promotional communications where permitted.

• Protect our website against fraud, misuse and security threats.

• Comply with applicable legal requirements.

We use personal information only for legitimate business purposes and in accordance with applicable law.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand visitor behaviour.

Cookies may help us:

• Remember website preferences.

• Understand which pages visitors use.

• Measure website performance.

• Improve navigation and user experience.

• Evaluate the performance of advertising campaigns, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

4. Sharing Your Information

Eidalux Mattresses does not sell your personal information to third parties.

We may share information with trusted service providers when necessary to operate our website and business, including:

• Website hosting and technical support providers.

• Website analytics and performance services.

• Communication platforms used to respond to enquiries.

• Advertising and marketing service providers, where applicable.

• Professional advisers or authorities when legally required.

These parties should receive only the information necessary to perform their relevant services, subject to applicable legal requirements.

5. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, telephone, email or another communication channel, we may use the information you provide to respond to your enquiry.

Your interactions may also be subject to the privacy policies and terms of the relevant third-party platform.

We recommend reviewing the applicable privacy policies of those platforms before sharing personal information through them.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Object to certain processing activities where applicable.

• Opt out of promotional communications.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, map services and communication tools.

Eidalux Mattresses does not control the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updates will be published on this page, together with the revised update date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Eidalux Mattresses

Address: Bus Stand, Kozhikkode – Palakkad Bypass Rd, near manazhi, Ponniakurussi, Perinthalmanna, Keralam 679322

Phone:088485 55123

Email: info@eidalux.in
Website: [Insert your official website address]

We will review your request and respond within a reasonable period, subject to applicable legal requirements.

Your Privacy Matters to Us

At Eidalux Mattresses, we value the trust you place in us. We are committed to handling your information responsibly while helping you discover the right comfort for your sleep.